Refund policy

Returns

• Returns can be requested within 24hrs of delivery.
• Items must be unused, undamaged, and in their original packaging.
• Since our products are carefully curated art pieces, returns for minor color differences due to screen settings may not be accepted.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos of the product and packaging.

Refunds

• Once your return is approved and inspected, your refund will be processed.
• Refunds are usually credited within 5–7 business days to the original payment method.
• Shipping charges are non-refundable.

Return Process

To request a return or refund, contact us at:
emberstudio.mysr@gmail.com

Please include:

• Order number
• Reason for return
• Photos (if applicable)

We appreciate your trust and support.